Return Policy

If and when you upgrade from Personal to Premium or from Premium to Business you pay the difference between the two plans. If you have a site with a custom domain and then upgrade to a plan, you’ll receive an automatic discount for the domain, but you will need to buy the plan using the same username account that already owns the domain.

You can also downgrade to a cheaper plan, but that requires staff assistance. Also note that if you downgrade outside the refund period of a plan, we might not be able to give a refund anymore for the difference in cost, so downgrading is best done when a plan is about to renew.

How domain mapping works

Registering an underlying URL first is required for domain mapping. That underlying URL does not have to match the domain URL when you are domain mapping. What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. 

There are 3 ways to add a custom domain to your blog. Please note that an active plan is required to add a custom domain to your site. does not accept domain transfers but mapping an existing domain is possible.  The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually. does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs

Before you upgrade

Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are

Also read Important Notes Before Upgrading 

How to upgrade

You must be logged in as Admin  under the exact same username account that registered the blog to access the blog’s dashboard, select a plan.

Your billing history will be at Dashboard > Store > Billing History

Your only options for payment are found here Payment Methods 

If you have any unanswered questions type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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